About us Why choose Axios

We help customers on their ITSM journey


For 30 years, our vision has been to help customers achieve business success through the effective and efficient management of their IT services. We know every customer is different, which is why our first focus is on our customers’ business needs.


Unlike other IT Service Management (ITSM) vendors, we’re not just about selling ITSM tools. We tailor a package of services and solutions for each customer and partner with them throughout their ITSM journey to make sure they get what they need. That’s why our customer retention is higher than any other ITSM vendor in the industry.


Our 25 year focus on service management, and over 1,000 successful customer ITSM projects, means we’re the real industry experts. Our experience with customers is our greatest strength. We get into the trenches with them every day.


The assyst solution is our sole focus, so we’re pretty good at making it work for our customers. Our 100% implementation success rate is testament to our focus on delivering true value, not just selling licenses.



Axios Systems was founded in 1988 in response to the growing business importance of IT and the need for more reliable and cost-effective IT services. Led by founder and CEO, Tasos Symeonides, Axios Systems is an independent business with a unique heritage and consistency of vision. As a company, we’re big enough to deliver on our promises and small enough to care about our customers. Our Global Head Quarters and UK Registered Offices are located at 60 Melville Street, Edinburgh, EH3 7HF. Company Registration is SC 113394.



assyst Solution      Services

IT Industry Analyst


Axios Systems has been positioned as a Champion in the Info-Tech 2017 Enterprise Service Desk Software Vendor Landscape


“Axios assyst is a comprehensive ITSM platform that supports all ITIL® processes and combines ITSM best practices with modern collaboration features.”


Axios Systems stamps its mark as ITIL® Leader


assyst has become the first IT Service Management Solution in the world to achieve accreditation for all sixteen PinkVERIFY™ ITIL processes, keeping ahead of the industry yet again.


"It’s great to report we’ve now certified the first tool to achieve ITIL-compatibility for all 16 of those processes. Congratulations to Axios Systems! They’ve shown commitment to ITIL since day one, and after more than 25 years, this further PinkVERIFY certification shows that they’re still leading the pack!” David Ratcliffe, President of Pink Elephant.

PinkVerify 2011


Axios evaluated in 2017 Gartner Critical Capabilities report.


Gartner’s 2017 Critical Capabilities research evaluates the key enterprise vendors to help I&O leaders make better selections.


To find out why Axios has been consistently evaluated as an enterprise-class vendor, access the report today

Gartner Critical

Our Customers

What they say about us

Axios cares about its customers, and they prove it time and time again by listening and acting on what they’ve heard.
Before assyst, we were a typical firefighting department. assyst allows us to measure KPIs and focus on providing excellent customer service.
Axios, like me, are customer centric. They are an organization staffed with people looking to enable me, wanting to help and enhance my working life and effectiveness. They are brimming with ideas and always make sure they understand my challenges!
Having a fully integrated solution, encompassing all ITIL® processes, backed with the experience of Axios Systems will enable us to offer a 'complete' service to our customers and prospects in the region.

Our approachWhy Choose Us?

Implementing world class ITSM needs the right mix of people, processes and technology. We provide solutions, not just tools, combining our award-winning assyst ITSM solution with 25 years of industry expertise to get your business results.

  • People

    Our consultants are ITIL® Service Manager qualified with a wealth of real-world business and IT experience.

  • Process

    Our proven delivery method and aftersales have driven long-term value for over 1,000 customers.

  • Technology

    We’re driven to lead the market with a modern ITSM solution that always helps you face the IT challenges of today. 100% of our R&D efforts go into our assyst product.

Best practice content

Meet the Team Axios People

Careers with Axios Interested in joining us?

There’s never been a better time to work at Axios Systems. We’re growing globally with new opportunities opening up every day.


Current opportunities